Privacy Policy
Covers data collection, storage and sharing. Works hand-in-hand with these terms to define what we collect during account setup and gameplay.
LEGAL REFERENCE
Our Terms Shape Your Account
These terms govern how your 3prize account works, what you can expect from us, and what we need from you. We've written them to be clear about account...
Account SecurityPayment TermsGameplay RulesDispute ResolutionIndonesia Compliance
Policy Scope & Jurisdiction
3prize operates under the laws applicable to online gaming in supported regions. These terms apply to all accounts opened through 3prize.app and govern your use of our live casino tables, slot lobbies, sportsbook markets and all related services. By opening an account, you agree to these terms in full. We reserve the right to update them with notice. Disputes are resolved through
our support channels first, then escalation paths outlined below. Your account remains your responsibility; you're liable for all activity under your login.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
SUPPORT
Policy Questions & Support
Live Chat
Open the chat widget in the bottom-right corner of your account dashboard. Our team responds within minutes during operating hours and can clarify any term or account rule.
Email Support
Reach [email protected] with your account email and specific question. We aim to respond within 24 hours with detailed answers to policy or account-related concerns.
Account Settings
Visit Settings > Legal & Policies in your account to review the full terms, access dispute logs and manage your communication preferences for policy updates.
WHY THIS PLATFORM
Why These Terms Matter
Account Protection
Your account is protected by encrypted login, two-factor authentication and real-time fraud monitoring. These terms outline exactly what we do...
Payment Clarity
We spell out deposit and withdrawal rules for DANA, OVO, GoPay and QRIS so you know exactly when funds move...
Fair Play Guarantee
Our terms commit us to certified random number generation for slots and live dealer feeds from Evolution and Pragmatic. You...
Dispute Resolution
If a payout or gameplay question arises, these terms define our escalation process: support review, then independent arbitration if needed...
Transparency on Updates
We notify you 30 days before any material change to these terms. You can accept the update or close your...
Indonesia-Focused Rules
These terms reflect local payment practices, currency handling and regional compliance. We've built them around how you actually use 3prize...
BENCHMARKED
Consistency Across Our Policies
Responsible Account Use
Outlines account limits, session timeouts and self-management tools. Referenced in these terms as part of your account agreement.
Payment & Withdrawal Policy
Details DANA, OVO, GoPay and QRIS processing, settlement windows and fee structures. Sits alongside these terms as your payment contract.
Gameplay & Betting Rules
Defines how live tables, slots and sportsbook markets work. These terms reference gameplay rules so you know the full picture before you play.
Dispute & Complaint Procedure
Step-by-step escalation for account issues. Embedded in these terms so you know exactly where to go if something doesn't feel right.
Account Closure & Data Retention
Explains how we handle your data after you close your account. These terms commit us to the retention schedule outlined in our privacy framework.
Affiliate & Referral Terms
If you refer friends, separate terms apply. These core terms don't cover referral rewards, but they do cover your account liability for referred activity.
QUICK SIGNAL
What Defines Your 3prize Account
01
Instant Account Setup
Open your account in seconds with email and phone verification. These terms take effect the moment you confirm your account, so you're covered from your first login.
02
Multi-Provider Lobby
Access live tables from Evolution, slots from Pragmatic and PG Soft, and sportsbook markets all in one place. These terms govern how we host and serve each provider's content.
03
Four Payment Rails
Deposit and withdraw via DANA, OVO, GoPay or QRIS. These terms detail processing times, minimum amounts and fee structures for each payment method you choose.
04
Real-Time Balance Updates
Your account balance reflects deposits, withdrawals and gameplay outcomes instantly. These terms guarantee accuracy and give you the right to dispute any discrepancy within 48 hours.
05
Mobile-First Design
Play on phone or desktop with the same account, same balance, same terms. These terms apply equally across all devices and platforms you use to access 3prize.
06
24/7 Account Access
Your account is live around the clock. These terms outline maintenance windows, service interruptions and how we notify you if access is temporarily unavailable.
Terms & Conditions Questions
Yes. Every account opened through 3prize.app is governed by these terms from the moment you confirm your email and phone. If you open multiple accounts, each one is subject to these same rules. We reserve the right to link accounts if we detect duplicate registrations.
We can update these terms, but we'll notify you 30 days in advance of any material change. You can review the update, accept it or close your account without penalty. Minor clarifications may take effect immediately with notice in your account dashboard.
Violations range from account warnings to temporary suspension or permanent closure, depending on severity. Examples include multiple accounts, payment fraud, or abusive behaviour. We'll notify you of the violation and give you a chance to respond before taking action.
These terms outline deposit and withdrawal rules for each payment method, including processing times, minimum amounts and any applicable fees. Payment-specific details are also in our Payment & Withdrawal Policy, which these terms reference.
You're responsible for keeping your login secure. If someone accesses your account without permission, notify us immediately. We'll investigate and may reverse fraudulent transactions if you report them within 48 hours of discovery.
Yes. If you believe a payout is incorrect or a game result is wrong, contact support within 48 hours with details. We'll review the transaction log and game feed. If we can't resolve it, we'll escalate to independent arbitration.
We retain your account data for seven years to comply with local regulations and fraud prevention. You can request a data export anytime. After seven years, we delete personal information unless law requires us to keep it longer.