Data Retention
We keep transaction records for seven years as required by Indonesian law. Account data is deleted 90 days after closure unless legal holds apply.
LEGAL REFERENCE
Your Privacy Matters to Us
We've built 3prize around your account security and data protection. Every transaction through DANA, OVO, GoPay and QRIS is encrypted. Your personal information stays private, and we're transparent...
Data EncryptedQRIS ProtectedDANA SecureOVO VerifiedGoPay Safe
How We Handle Your Information
3prize collects account details, payment information and gameplay history to deliver your lobby experience. We use your data to process DANA, OVO, GoPay and QRIS transactions, prevent fraud and improve our platform. Your information is never sold to third parties. We comply with Indonesian data protection standards and keep your records secure across all supported regions. When you close your account, we
retain transaction records as required by local law.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
SUPPORT
Privacy Questions? Reach Out
Email Support
Send privacy concerns to our data protection team. We respond within 48 hours to all requests about your personal information and account records.
Live Chat
Chat with our support team during business hours. They can explain how your data flows through DANA, OVO, GoPay and QRIS payment channels.
Account Settings
Review and update your personal details anytime. You control what information we store and how we use it across your 3prize account.
WHY THIS PLATFORM
Why Your Data Is Safe With Us
SSL Encryption
Every page and transaction uses industry-standard SSL encryption. Your login credentials, payment details and account activity are protected from interception.
Payment Partner Vetting
DANA, OVO, GoPay and QRIS are vetted payment partners with their own security standards. We audit these integrations quarterly to...
No Third-Party Sales
We never sell your personal data to advertisers, brokers or external companies. Your information stays within 3prize and our trusted...
Regular Security Audits
Our infrastructure undergoes independent security reviews twice yearly. We patch vulnerabilities immediately and log all access to sensitive data.
Transparent Logging
Every login, transaction and data access is logged with timestamps. You can request an activity report anytime to see who...
Incident Response Plan
If a breach occurs, we notify affected users within 24 hours and provide guidance on account protection. We maintain cyber...
BENCHMARKED
Our Privacy Stance vs. Industry Standard
Cookie Usage
We use session cookies for login and preference storage only. No tracking cookies follow you across the web; you control cookie settings in your browser.
DANA, OVO, GoPay & QRIS
Payment processors handle their own data policies. We share only the minimum required to complete your transaction and never store full payment credentials.
Marketing Communications
We send account updates and promo notifications only if you opt in. Unsubscribe anytime from your account settings without losing access to 3prize.
Children's Data
3prize is for users 18 and older. We do not knowingly collect data from minors. If we discover underage account activity, we close it immediately.
International Transfers
Your data stays on servers in supported regions. We do not transfer personal information outside Indonesia unless required by law or your explicit consent.
Your Rights
You can request access to your data, correct inaccuracies, or ask for deletion. Submit requests via email and we'll respond within 30 days.
QUICK SIGNAL
What This Policy Covers
01
Account Registration
When you open your 3prize account, we collect your name, email, phone number and date of birth. This information is used only to verify your identity and send account notifications.
02
Transaction Records
Every deposit via DANA, OVO, GoPay or QRIS is logged with timestamps and amounts. We keep these records to prevent fraud, settle disputes and comply with local regulations.
03
Gameplay Analytics
We track which games you play and session duration to improve your lobby experience. This data helps us recommend titles you might enjoy and optimize platform performance.
04
Device Information
We collect your device type, browser and IP address for security and troubleshooting. This helps us detect unauthorized access and prevent account takeovers.
05
Communication Logs
Chat messages with support and email correspondence are stored for quality assurance and dispute resolution. You can request deletion of old support tickets anytime.
06
Withdrawal Verification
When you request payouts to DANA, OVO, GoPay or QRIS, we verify your identity and account status. This protects you from fraud and ensures funds reach the correct recipient.
Privacy Policy Questions
We retain transaction records for seven years to comply with Indonesian financial regulations. Your account profile and gameplay history are deleted after 90 days unless a legal hold or dispute requires us to keep them longer.
Yes. Email our support team with a data access request and we'll send you a complete report within 30 days. The report includes your account details, transaction history, device logs and any communications with our team.
No. Payment processors handle your wallet credentials directly. We store only transaction confirmations and amounts. Your actual payment details never touch our servers, keeping them secure from potential breaches.
We never sell your personal information. We share data only with payment partners like DANA, OVO, GoPay and QRIS to process transactions, and with legal authorities when required by law in supported regions.
We notify all affected users within 24 hours with details about what was compromised and steps to protect your account. We maintain cyber insurance and work with security experts to investigate and prevent future incidents.
Yes. Unsubscribe from promotional emails anytime in your account settings. You'll still receive critical account alerts like login notifications and transaction confirmations, which you cannot disable.
We use SSL encryption for all logins, require strong passwords and monitor for suspicious activity. We log every login and device change. Enable two-factor authentication in your settings for extra security.